Returns, Exchanges and Cancellations

Need to send something back, swap it, or cancel an order that has not shipped yet? Complete the form below — it takes a minute — and our team will confirm the next steps by email within 2 business days. There is no charge for submitting a request.

Before You Start

A quick summary of our policy: you have 90 days from delivery to return an unused item in its original packaging; orders can be cancelled at no cost before the order ships; return postage is on us; if the item arrived damaged, defective or incorrect, we cover everything — just add photos. Please wait for our authorization before sending anything to 3501 Woodhaven Road, Apt 834, Philadelphia, PA 19154, United States. Refunds go back to your original payment method 5–10 business days after we receive and inspect the item. Full details are in our Return and Refund Policy.

Your Request

Order number *

Email address on the order *

Name *

What would you like to do? *
ChooseReturn an item for a refundExchange an itemCancel my order before it shipsReport a damaged, faulty or wrong item

Which item(s)? *

Why? *
ChooseChanged my mindSize or fitDifferent from the descriptionDamaged in transitDefectiveWrong item receivedDelivered lateOther

Anything else we should know? (send photos of damage to contact@zepski.com)

Send request

After You Submit

within 2 business days you will receive our email confirming whether the request is approved and, for returns, the return address and authorization number to include in the parcel. Ship the item with tracking and keep proof of postage. Once we receive and check it, the refund is processed 5–10 business days after we receive and inspect the item to the original payment method; cancelled orders are refunded within 7 business days.

Prefer to Talk to Us?

If you would rather not use the form, write to contact@zepski.com or WhatsApp +1 (267) 764-9610 or call +1 (267) 764-9610 with your order number; we handle requests Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)).

Last updated: September 24, 2026.