Shipping policy

Shipping & Delivery Policy

We want you to know exactly what to expect after you place an order on zepski.com. Below are our shipping regions, processing and delivery times, costs, tracking details and our commitments if anything goes wrong in transit. Estimated times are given in good faith and reflect our actual carrier performance.

1. Where We Ship

Orders can be delivered to addresses in the United States. At this time we are unable to deliver to P.O. boxes, military addresses or outside the continental United States; if you enter an address we cannot serve, we will contact you and cancel and refund the order if no alternative address is available.

2. Where Orders Ship From

Orders are fulfilled from the United States, China and the European Union, depending on the product and stock location closest to you. Some items are dispatched directly from our partner warehouses abroad; these shipments take longer to arrive and travel through international customs — the delivery estimate shown at checkout already accounts for this. We ship with USPS, UPS and JS Express and comparable carriers. Orders containing several items may be shipped in separate parcels, each with its own tracking number, at no extra cost to you.

3. How Long Delivery Takes

After processing, delivery takes 9–16 business days with Economy Shipping and 8–13 business days with Fast Shipping. Counting processing, a standard order arrives about 10–18 business days after purchase. These estimates are based on our actual carrier performance and are given in business days (Monday–Friday, excluding holidays); they are not guaranteed dates and can be affected by weather, customs processing, peak-season carrier volume and incorrect address details. If we learn that an order cannot ship within the promised time, we notify you as described under "Delays".

4. What Shipping Costs

Choose between two services when you check out. Economy Shipping costs USD 11.94 and arrives in 9–16 business days once dispatched — and it is free when your order reaches USD 119. Fast Shipping costs USD 21.95 and arrives in 8–13 business days; it is always charged, regardless of order value. Whatever you select, the amount is displayed before payment and nothing is added afterwards. See below for how import charges on shipments from abroad are handled.

5. Order Processing

Orders are processed within 1–2 business days after payment is confirmed (business days are Monday to Friday, excluding U.S. federal holidays). Processing covers payment verification, picking, quality check and packing. Orders placed on weekends or holidays are processed on the next business day. You receive a confirmation email when the order is placed and a second email, with tracking, when it ships.

6. Tracking Your Order

Every order ships with a tracking number, sent to you by email as soon as the carrier scans the parcel. You can follow your delivery at any time at zepski.com/apps/parcelpanel. Tracking may take 24–72 hours to show the first scan, and international parcels can show no movement for a few days while in customs — this is normal. If tracking has not updated for 10 business days, contact us and we will open an inquiry with the carrier.

7. If Your Order Is Delayed

In the rare event that we cannot dispatch your order within the timeframe promised, we notify you by email before that deadline. The notice tells you the new shipping date (or that we cannot set one) and gives you a free way to cancel for a full refund, paid within 7 business days. Where the new date is within 30 days you may simply wait, or reply to cancel; where the delay is longer, indefinite, or a second delay, we cancel and refund unless you confirm in writing that you still want the order. Delays that occur after dispatch, while the parcel is in the carrier's network, are tracked and followed up by us with the carrier; if a parcel is confirmed lost, we reship or refund.

8. Customs, Duties and Taxes

Shipments dispatched from outside the United States are subject to U.S. customs clearance. Since the elimination of the de minimis exemption in 2025, import duties can apply to parcels of any value. Where duties apply, we pay them: our prices include all import duties and taxes for deliveries within the United States, and you will not be asked to pay anything on delivery. If a carrier nevertheless requests a payment, contact us before paying and we will resolve it. Sales tax for U.S. orders is calculated at checkout based on the shipping address.

9. Address Accuracy

We deliver to the address you provide at checkout. Address changes are possible only before dispatch, so contact us right away if something is wrong. Where a delivery fails because the address was incorrect, incomplete or the parcel was not collected, and the carrier returns it to us, we can reship it (a reshipping fee may apply) or refund the order less the shipping costs we incurred.

10. Problems in Transit

We are responsible for your order until it is delivered. Parcels that are lost in transit — no delivery scan and more than 10 business days beyond the estimate — are reshipped or refunded in full after we confirm the loss with the carrier. For parcels shown as delivered but missing, tell us within 7 days and we will investigate; please also check with neighbors and the local carrier office. Damaged deliveries are replaced or refunded when reported within 7 days with photos of the item and its packaging.

11. Shipping Questions

For any question about shipping or a delivery in progress, email contact@zepski.com, call +1 (267) 764-9610, message us on WhatsApp at +1 (267) 764-9610 or use the contact form, quoting your order number. We are available Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)) and reply within 2 business days.

This Shipping Policy was last updated on September 24, 2026 and applies to all orders placed on or after that date.